Nottingham Dance and Fitness

Terms and Conditions of Booking

Purchase Policy

Last modified: 13 June 2016

For the remainder of this document Nottingham Dance and Fitness shall be known as NDF.

Honey Cabaret is a brand name for shows promoted by Nottingham Dance and Fitness. Any Honey Cabaret shows shall therefore be covered under this document.

Our goal at NDF is to make the experience of purchasing tickets efficient and straightforward. This Purchase Policy has been adopted to ensure your understanding of the process to purchase tickets on nottinghamdanceandfitness.com and incorporates our terms of use by this reference.

  1. Who You Are Buying From
    2. Event Information
    3. Ticket Sales Process
    4. Currency
    5. Order Confirmation
    6. Dispatch of Tickets
    7. Exchanges and Refunds
    8. Cancelled and Postponed Events
    9. Donations and Gift Aid
    10. Unlawful Resale of Tickets
    11. Terms and Conditions of the Event Organiser
    12. Your Privacy
    13. Disclaimer
    14. Limitation on Liability
    15. Copyright
  2. WHO YOU ARE BUYING FROM

NDF provides the software system and transactional infrastructure by which customers can purchase tickets.

NDF may change the merchant service required in order to facilitate the online transaction at any time and may offer a range of merchant services. NDF sets the ticket price but does not set the merchant charge associated with the ticket price.

  1. EVENT INFORMATION

All details of Events including, but not limited to, event times, venue, ticket prices and ticket availability are entered onto the NDF website by NDF.

  1. TICKET SALES PROCESS

Customers can search the NDF sales site by ticket type, venue and day, the aforementioned options may be extended to further extend ease of use for the customer. When the customer has decided in which event they are interested. They may then need to specify:

  1. a) the method of payment
  2. b) the quantity of tickets they need to buy
  3. c) the name of the attendees associated with the ticket(s). NDF advises that a full attendee name is included when requested in order to avoid confusion. This is especially important when multiple tickets are purchased.

The site will then display the payment due for the tickets specified which will include any booking fees or delivery fees (if applicable). The Customer will then be asked to select their preferred method of Payment, if multiple payment methods are an option, and having entered and submitted Credit or Debit Card details, the NDF system will charge the Card Issuer the appropriate amount. On completion of the transaction, the chosen tickets will be registered in the Customer’s name and they will be sent confirmation of purchase.

We recommend that when using the site ensure you are only using one browser window. Using multiple browser windows could result in losing your tickets, duplicate charges or timer expiration. When making payment, do not use the “go back” key on your browser as this may cause you to lose your booking or make a duplicate booking.

  1. CURRENCY

Payment for tickets sold through NDF are in British Pounds.

  1. ORDER CONFIRMATION

Order confirmation will take the form of a summary web page at the end of the purchase sequence. This will be followed by an e-mail dispatched to the Customer. Both contain details of the tickets purchased and a unique purchase reference number, which acts as the Customer’s proof of payment and may be used by the customer as an e-ticket.

If a Customer does not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, it is their responsibility to confirm with NDF whether or not the order has been completed, as only the Customer may be aware of any problems that may occur during the purchase process. NDF will not be responsible for losses (monetary or otherwise) if a Customer assumes that an order was not placed because they failed to receive confirmation.

Any ticket-holder unable to present confirmation of purchase in the form of a print out of the e-mail (or web-page equivalent) and valid identification indicating they are the individual named on the confirmation may not be admitted to the event in question, and will not receive a refund.

  1. DISPATCH OF TICKETS

Tickets will be issued in one format

  • E-Tickets (e-mailed to you immediately following the successful purchase of tickets and that you will need to print and present at the venue); This e-ticket doubles up as an invoice for customer records. An E-Ticket may be a Paypal receipt as indicated on the ticket s
  1. EXCHANGES AND REFUNDS

Before placing a booking, carefully review your event and ticket selection. Once purchased tickets cannot be exchanged or refunded unless the Event is cancelled, moved to another date, or if details of the Event are significantly changed after a booking is placed*. Significant changes being a change of event type, venue or large change of show time such as 4 hours earlier or later, this will explicitly not include small changes of up to 2 hours).

*Lineup changes can happen in variety shows up to and including the show date due to unforeseen circumstances such as performers failing to arrive or perform or prior cancellation of a performer due to illness or reasons related to illness such as self isolation. A lineup change will not constitute a significantly changed event as the event is still a variety show.

Booking fees whether originally presented as a separate item or included within the stated face value of the ticket are non-refundable unless an event is cancelled or significantly changes (please see point 8).

  1. CANCELLED AND POSTPONED EVENTS

Event Cancellation

If an Event is cancelled by NDF (i.e. a cancellation due to circumstances beyond the Event Organiser’s control), NDF will refund the purchase price of your tickets including your booking administration fee, whether that fee was originally presented as a separate item or was included within the stated face value of the ticket.

In the unlikely event of a cancellation, we will use best endeavours to contact Customers by e-mail (using the details provided at the time of booking) advising them of the cancellation and initiating the refund process.

NDF is normally notified in advance of any pending Event cancellation. We then automatically initiate refunds to all tickets purchasers. Customers can also notify NDF directly if they discover than an event has been cancelled by e-mailing info@nottinghamdanceandfitness.co.uk

Event Postponed or Change of Venue

If an Event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the Customer wish to attend the revised Event. If not, NDF will refund the purchase price of your tickets including our booking administration fee; whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Customers must contact NDF no later than the Monday following the event’s revised date.

Event Specific Refund and Exchange Terms and Conditions

Non-attendance of the event due to weather, act of God or any other unavoidable eventuality will not result in a refund.

NDF will under no circumstances be responsible for any remedy for inconvenience, consequential expenses incurred or any other loss or damages resulting from the cancellation of any Event.

  1. DONATIONS AND GIFT AID

On occasion NDF may provide an option to make a financial donation as part of the booking process. The purchaser is under no obligation to make a donation. Should you add a donation to your booking, NDF will forward your donation to the relevant charity/organisation.

If a donation request is stated to be valid for Gift Aid, you confirm that you are a UK taxpayer in accordance with the requirements of the Gift Aid Scheme. If you choose to make a Gift Aid donation, your personal information may be used by NDF so they can reclaim your Gift Aid amount.

Should an event be cancelled and you booked via NDF, the donation will be refunded back to your card.

NDF is not an accounting, taxation or financial adviser, and you should not rely on information given on the Website to determine the accounting, tax or financial consequences of making a donation to charity. We strongly recommend that you consult your own adviser(s) about any accounting, taxation or financial consequences that may affect you or refer to the HMRC website www.hmrc.gov.uk/individuals/giving/gift-aid.htm

If you choose to make a Gift Aid donation, your personal information may be used by the relevant Event Organiser so they can reclaim your Gift Aid amount.

  1. UNLAWFUL RESALE OF TICKETS

The unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.

  1. TERMS AND CONDITIONS OF NDF

It is the responsibility of the ticket purchaser to comply with any age restrictions which apply to the event or the venue where the event is being held.

  1. YOUR PRIVACY

We believe that the privacy of all our Users is important, but we place particular emphasis on the privacy of our end Customers. Please refer to our Privacy Policy for full details.

  1. DISCLAIMER

The site and its content are delivered on an “as-is” and “as-available” basis. NDF disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose.

NDF does not promise that the site will be error-free, uninterrupted, or that it will provide specific results from use of the site or any content, search or link on it.

NDF cannot ensure that files you download from the site will be free of viruses or contamination or destructive features.

NDF will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental and punitive and consequential damage. NDF makes no guarantee of any specific result from use of this site or use of the NDF service.

  1. LIMITATION OF LIABILITY

Whilst we endeavour to ensure that the website is fully operational at all times, on those occasions when there are interruptions to service due to essential maintenance, system upgrades, internet service interruptions or any other factors beyond our control, NDF will not be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, or for lost profits, revenues or business opportunities, even if NDF has been advised of the possibility of such damages.

NDF shall not have any further liability beyond the face value of the ticket purchased plus the booking fee. NDF shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by you are at your own risk.

Notwithstanding the foregoing, nothing in the Agreement shall be taken to limit or exclude any liability which NDF may have for (i) death or personal injury arising from NDF negligence; (ii) fraudulent misrepresentation; or (iii) any liability that cannot be excluded or restricted by law.

  1. TRADEMARKS

NDF, the website and design are registered trademarks of NDF Ltd. All rights reserved.